Privacy policy

Privacy Policy

At SoluxeSkin, we respect your privacy as much as we respect your skin. This policy outlines how we collect, use, and protect your information when you visit or shop with us.

1. Information We Collect

When you visit the site, we automatically collect certain information about your device, including your IP address, time zone, and some of the cookies installed on your device. Additionally, when you make a purchase, we collect:

  • Order Information: Name, billing address, shipping address, payment information (processed securely through our encrypted payment gateways), email address, and phone number.

  • Customer Support Info: Any details you share with us when you email our "Glow Support" team for advice or troubleshooting.

2. How We Use Your Data

We don’t sell your data. Period. We use your information to:

  • Fulfill Orders: Process payments, arrange shipping, and provide you with invoices/order confirmations.

  • Communicate: Update you on your order status or answer your skincare questions.

  • Improve the Experience: Analyze how our customers interact with the store so we can make the shopping experience smoother.

  • Stay in Touch: If you’ve opted-in, we’ll send you tips on how to use your LED masks or announce new product drops. (You can opt-out at any time).

3. Sharing Your Information

We only share your data with the essential partners that make our business possible. For example:

  • Shopify: We use Shopify to power our online store.

  • Shipping Carriers: We share your address with our couriers to ensure your package arrives safely.

  • Analytics: We use tools like Google Analytics to help us understand how our customers use the site.

4. Your Rights

Depending on where you live, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you’d like to exercise this right, please contact us at info@soluxeskin.com.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Security

We take the security of your data seriously. Our store uses industry-standard encryption and secure socket layer (SSL) technology to protect your personal and payment information.

7. Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.