Contact Us
We would love to hear from you. Whether you have a question about an order, need help choosing the right product for your pet, or just want to say hello, our team is here to help.
Email Us
The fastest way to reach us is by email:
We aim to reply within 24 to 48 hours, Monday to Friday. During busy sale periods it may take a little longer, but every message gets a response.
Support Hours
We reply within 24 to 48 hours
Closed weekends and public holidays
Help With an Order
To help us sort things out quickly, please include your order number and the email address you used at checkout. This lets us find your order straight away and get you an answer faster.
Common things we can help with:
Order status and tracking
Changes to an order before it ships
Returns, refunds, and exchanges
Product questions and sizing
Shipping and delivery times
Returns and Refunds
If your enquiry is about a return or refund, please have a quick look at our Returns Policy first, then email us with your order number so we can help you from there.
Business Details
Soft & Wild
Email: support@softandwild.com
Website: softandwild.store
Thank you for being part of the Soft & Wild family. Your pet deserves the best, and we are always happy to help you find it.