Shipping policy
Shipping Policy
We know you’re excited to start your new ritual. Here is everything you need to know about how we get SoluxeSkin from our warehouse to your vanity.
1. Processing Times
We aim to get your order moving as fast as possible.
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Standard Orders: Please allow 1–3 business days for our team to process, quality-check, and pack your device.
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Peak Seasons: During high-demand periods, processing may take up to 5 business days.
Note: We do not ship on weekends or public holidays.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location. We use reliable carriers to ensure your tech arrives safely.
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Standard Shipping: Typically arrives within 5–10 business days after processing.
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Express Shipping: Typically arrives within 2–4 business days after processing.
Please note that delivery times are estimates. While we do our best to hit these windows, external factors like customs or carrier delays are out of our hands.
3. Tracking Your Glow
As soon as your order ships, you’ll receive an email with a tracking number. It can take up to 48 hours for the tracking information to update once the label is created.
4. International Shipping
We believe everyone deserves clinical-grade skin. We ship worldwide; however, please be aware that international orders may be subject to import duties and taxes (including VAT) once a shipment reaches your country.
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SoluxeSkin is not responsible for these charges if they are applied. They are the responsibility of the customer.
5. Incorrect Addresses
Please double-check your shipping address at checkout! We cannot change the delivery address once an order has been processed. If a package is returned to us due to an incorrect address, we will reach out to arrange a reshipment (shipping fees may apply).
6. Missing or Lost Packages
If your tracking says "Delivered" but you don't see your package, please check with neighbors or your local post office first. If it’s still missing after 3 business days, reach out to us at [info@soluxeskin.com] and we’ll help you open an investigation with the carrier.