Shipping Policy

We want your order to reach you smoothly and arrive in great condition. This policy explains how and when we ship, so you know what to expect from the moment you order.

Order Processing

Orders are processed within 2 to 3 business days after your purchase. During sales, holidays, and other busy periods, processing may take a little longer. You will receive a confirmation email once your order is placed, and a second email with tracking once it ships.

Delivery Timeframes

Some of our products are shipped from overseas suppliers so we can bring you quality items at fair prices, which means delivery can take longer than a standard domestic order.

Estimated delivery times after processing:

Standard shipping: 10 to 20 business days
Some items may arrive sooner, and occasionally a little later

These timeframes are estimates, not guarantees. Delivery can be affected by things outside our control, including customs processing, carrier delays, weather, and peak periods. We will always do our best to keep you updated if something is running behind.

Free Shipping

We offer free standard shipping on every order, with no minimum spend. The price you see is the price you pay, with no shipping charge added at checkout.

For international orders, please note that any customs duties, import taxes, or fees charged by your country are set by your local customs authority and are not included in your order. Where they apply, they are the responsibility of the customer and are usually paid separately on delivery.

Order Tracking

Once your order ships, we will send you a tracking number by email so you can follow your parcel from dispatch to delivery. Please allow a day or two after dispatch for tracking to begin updating.

Where We Ship

We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand. If your country is not available at checkout, it means we do not ship there yet.

Incorrect Addresses and Failed Delivery

Please check your shipping address carefully at checkout. We are not able to redirect an order once it has shipped, and parcels returned to us due to an incorrect or incomplete address may incur a reshipping cost. If you notice a mistake, contact us straight away and we will help if the order has not yet been dispatched.

Damaged, Lost, or Delayed Orders

If your order arrives damaged, does not arrive within the expected timeframe, or appears lost in transit, please contact us with your order number and any relevant photos. We will make it right with a replacement or refund, as set out in our Refund Policy. If you are shopping from Australia, your rights under the Australian Consumer Law also apply.

Contact Us

If you have any questions about shipping or the status of your order, we are happy to help:

Soft & Wild
Email: support@softandwild.com
Website: softandwild.store

Thank you for shopping with Soft & Wild. Your pet's next favorite thing is on its way.