Terms of Service

Welcome to Soft & Wild. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

In these Terms, "we," "us," and "our" refer to Soft & Wild, and "you" refers to you, the customer or visitor.

1. Using Our Website

You may use our website for lawful purposes only. You agree not to use it in any way that breaks any law, infringes anyone's rights, or interferes with the site's operation or security. We may restrict or suspend access if we reasonably believe it is being misused.

2. Eligibility

By placing an order, you confirm you are at least 18 years old, or have permission from a parent or guardian, and that the information you provide is accurate and complete.

3. Products and Descriptions

We take care to describe and picture our products accurately, but slight variations in color, size, or appearance can occur, partly due to screen settings and photography. Images are for illustration and may not show exact scale.

4. Pricing

All prices are listed in United States Dollars (USD). Prices do not include sales tax. Where sales tax applies, it is calculated and shown at checkout before you pay. We may update prices at any time, but changes will not affect orders we have already accepted. If a pricing or product error is genuine and obvious, we may cancel the affected order, even after it is placed, and refund you in full. We will contact you if this happens.

5. Orders and Acceptance

When you place an order, you are making an offer to buy. Your order is accepted only once we send confirmation or ship your items. We may refuse or cancel any order, for reasons including availability, suspected fraud, or an error in pricing or product information. If we cancel an order you have paid for, we will refund you in full.

6. Payment

Payment is processed securely through our third party payment providers at checkout. By providing your payment details, you confirm you are authorized to use the chosen payment method. We do not store your full card details on our servers.

7. Shipping and Delivery

Delivery timeframes, costs, and conditions are set out in our Shipping Policy, which forms part of these Terms. Delivery estimates are estimates only and are not guaranteed.

8. Returns and Refunds

Returns, replacements, and refunds are covered in our Refund Policy, which forms part of these Terms.

9. Your Privacy

Your personal information is handled in line with our Privacy Policy, which forms part of these Terms.

10. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by or licensed to Soft & Wild and is protected by law. You may not copy, reproduce, or use our content commercially without our written permission.

11. Third Party Links

Our website may link to third party websites or services. We provide these for convenience only and are not responsible for their content, products, or practices. Visiting them is at your own risk.

12. Disclaimer of Warranties

To the fullest extent permitted by law, our website and products are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. We do not guarantee that the website will always be uninterrupted, error free, or free of harmful components. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

13. Limitation of Liability

To the fullest extent permitted by law, Soft & Wild will not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Where our liability cannot be excluded, it is limited to the amount you paid for the product giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia, where our business operates. This does not remove any mandatory consumer protection rights you have under the laws of your own state or country, which continue to apply.

15. Consumer Rights

Nothing in these Terms excludes or limits any rights you have that cannot be excluded under the law that applies to you. If you are shopping from Australia, our products come with guarantees under the Australian Consumer Law that cannot be excluded.

16. Changes to These Terms

We may update these Terms from time to time. The current version will always be posted here with a revised "Last Updated" date. The Terms that apply to your order are the ones in effect when you place it.

17. Contact Us

Soft & Wild
Email: support@softandwild.com
Website: softandwild.store